The website was misleading. I assumed my print would come to me stretched around a frame. It came to me just on the canvas. I’m not asking for money back because it was my error in clicking the depth to be flat. I was thinking the frame would be flat, not recessed or a shadow box. Make it more clear between a canvas print and a gallery wrap.
Submitted December 18th, 2018
[CanvasHQ note: Sue, I’m very sorry for the confusion. We offer our flat canvases for those who want to stretch the canvases themselves or have them mounted in a more traditional frame. As always, you can count on our 100% satisfaction guarantee; we are happy to credit this order towards a framed canvas or simply issue a refund. Thanks again for your business.]