CanvasHQ (“we,” “us,” or “our”) respects your privacy. This notice describes how we collect, use, and share information when you visit canvashq.com, create an account, place an order, or otherwise contact us. We are a family-owned canvas printing company based in Fort Smith, Arkansas.
Information we collect
We collect information you give us and information collected automatically when you use the site.
Information you provide
- Account and contact details such as name, email address, phone number, and password
- Order, billing, and shipping information
- Images and artwork you upload so we can print your canvas
- Messages you send through the site, email, or phone
- Optional survey, review, or contest information
Information collected automatically
- Device and browser information, IP address, referring URL, and pages viewed
- Cookies and similar technologies used for the shopping cart, login, analytics, and advertising
- Order-attribution data (for example, how you arrived at the site)
How we use information
We use information to:
- Create and manage your account
- Process, print, frame, and ship orders
- Provide customer service and send order updates
- Improve the website and measure how it is used
- Show or measure advertising, including remarketing on other sites and apps
- Prevent fraud and keep the site secure
- Send promotional email if you have not opted out
We store uploaded images for a period of time in case you need a reprint, and we clear older images from the server from time to time. We will not reuse your image for advertising without your consent.
Cookies and third-party tracking technologies
We use first-party cookies that are needed for the site to work, such as your cart, login session, and checkout. We also use third-party analytics and advertising technologies. When you visit the site, your browser may make outbound requests to those companies’ servers and those companies may set cookies on your device.
The technologies currently used on canvashq.com include:
- Google Analytics and Google Tag Manager, to understand site usage
- Google Ads / DoubleClick, for advertising, conversion measurement, and remarketing
- Meta Pixel (Facebook / Instagram), for advertising and conversion measurement
- StackAdapt, for advertising
- WooCommerce cookies, including cart, checkout, and order-attribution cookies
These tools may collect online identifiers (such as cookie IDs), pages you visit, and events such as viewing a page or adding an item to the cart. We do not sell customer mailing lists. Some privacy laws treat the use of advertising pixels and cookies as a “sale” or “sharing” of personal information for targeted advertising. If that describes how you want to be treated, you can opt out as described below.
When we share information
We share information with service providers who help us run the business, including payment processors, shipping carriers, website and hosting providers, and the analytics and advertising partners listed above. We may also share information if required by law, to protect the company or our customers, or in connection with a business transfer. We do not rent or sell your name, email address, or shipping address as a mailing list.
Your choices
- You may opt out of promotional email by using the unsubscribe link in those emails or by contacting us.
- California and some other states give you the right to opt out of the sale or sharing of personal information for targeted advertising. Use our Do Not Sell or Share My Personal Information page, email [email protected], or call 479.392.3066.
- You can also limit advertising cookies through your browser settings and, where available, industry opt-out tools offered by Google and Meta.
You may also contact us to ask what information we have about you, to correct it, or to request deletion, subject to records we need to keep for orders, taxes, or legal reasons.
California and other state privacy rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not knowingly sell personal information for money. We do use advertising cookies and pixels that may be considered “sharing” or a “sale” under California law. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.
To exercise these rights, visit Do Not Sell or Share My Personal Information or contact us using the information below. We will not discriminate against you for exercising these rights.
Security
We use HTTPS and limit employee access to personal information to people who need it to do their jobs. Payment card data is handled by our payment processors. No website can promise perfect security.
Children
The site is intended for adults. We do not knowingly collect personal information from children under 13.
Links to other sites
Our site may link to other websites. Their privacy practices are their own.
Automated access
Bots, scrapers, AI agents, and other automated tools may not be used to access, crawl, or collect data from this site except as allowed in our Terms and Conditions.
Changes
We may update this notice from time to time.
Contact us
CanvasHQ
Fort Smith, Arkansas
Phone: 479.392.3066
Email: [email protected]