FAQ’s

Below, we answer the most common questions that our customers ask us.

Products & Options

Products/Options Faq Category Description

Your Photos / Images

Your Photos/Images Faq Category Description

Ordering & Shipping

Ordering&Shipping Faq Category Description

Products & Options

What is canvas art?

You may have heard your friends talking about their beautiful new gallery wrapped canvas print they just received from CanvasHQ and you may be wondering exactly what they are talking about and asking yourself, “What is a Gallery Wrap?” or “What is this whole canvas art thing all about?” The best definition I can give […]



How are your canvases stretched?

Hand Stretched: Hand stretched canvases are the best option because this reduces the possibility of over-stretching. Machines may over stretch the image, causing rips or breaks in the ink of the image. Hand stretched canvases also allow for humans to align the image in a more visually appealing way, being sure not to cut off […]



What is gallery wrap?

Gallery wrap is a method of stretching an artist’s canvas so that the canvas wraps around the sides of the stretcher bar or strainer bars and is secured to the back of the wooden frame.



Can I get a custom size canvas?

Since every one of our canvases begins with a hand-crafted wooden frame, you can choose from any size canvas that works best with your photo.   From small to very large, we offer sizes ranging from 6″ to 96″ and everything in between. Our most popular sizes show up on the order page, but you […]



Who are you, and why should I order my canvas from you?

We are a family owned and operated company from the very beginning, CanvasHQ started with the grain of an idea; the idea was that ordering canvas prints should easier and quicker. Our very first order was for the Aloft Hotel in Rogers, AR. CSK hotels, our parent company, had developed that hotel and owned and […]



What type of hanging hardware is used?

Canvases 18” and below get a 2” Nailess Sawtooth hanger. Any canvas above 18” get heavy duty D-rings and picture wire. At CanvasHQ, we’re all about making the whole canvas artwork experience simple and friendly. That’s why we even include the wall mounting hook with your canvas. These hooks are similar to the Gorilla Hooks […]



What color profile do you use?

CanvasHQ uses Adobe RGB 1998. ICC-based color management workflows are becoming the standard for ensuring reliable color reproduction from screen to print. Many professional workflows are built around the Adobe RGB (1998) ICC color profile first introduced in Adobe® Photoshop® 5.0 software and now available across the Adobe product line.



Can I get a proof sent to me before you make my canvas artwork?

Of course! We want you to be 100% happy with your canvas artwork when you receive it, so we can send you a digital proof before our craftsmen get started producing your order. When you request a proof on the order page, our graphics professionals will take a look at your image, apply an image […]



After you print my artwork, what do you do with the image that I uploaded?

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Is my canvas artwork covered by a warranty?

Of course! All of our artwork has a lifetime guarantee that it will not fade*, crack, or bubble – no worries :). *One thing, though – please don’t mount your art where it will be in direct sunlight. Even the world’s best ink will fade in direct sunlight, and, unfortunately, we cannot warranty that.



What is the difference in the canvas finish options (matte, semi-gloss, glossy, iridescent, & vintage)?

We offer five canvas finish options; matte, semi-gloss, glossy, iridescent, and vintage. Matte canvas offers an ultra low glare finish and is the best choice for high contrast images containing complex color combinations or very dark colors including black. Semi-gloss is our most popular finish; the canvas surface being reflective enough to simulate an oil […]



What are the different border options?

We sincerely want you to have your artwork exactly as you would like. So, we let you choose what you would like on the border (edge) of your gallery wrap artwork. The main choices are using an image wrap, mirror wrap, or selecting a solid color. You can see more info and pictures by clicking […]



What is canvas printing?

The tradition of painting on canvas began back in the 15th century in what is present-day Italy. Oil painting, as you can imagine, is tedious work and labor intensive. Printing on canvas started in the later part of the 20th century. This process allows you to reproduce any image that you would like to use […]



What are my frame options?

Weptile We are happy to offer lot’s of choices! We have three different frame depths – .75″, 1.5″, and 2″. The .75″ frames are ideal for subtler or smaller art, and they can have a decorative frame added in the future. The 1.5″ frames are our standard size, while the 2″ frames are for large […]



How is the CanvasHQ printing process different than others?

Free touch ups included, image touch ups by our Photoshop experts are always free. Our inks won’t smudge, we use state-of-the-art printers to reproduce your photos on canvas. Quality control, we do multiple quality control checks for proper colors, we check the print quality, and we make sure that there aren’t any imperfections (small bumps) […]



How am I protected by your money-back guarantee?

We strive for 100% customer satisfaction, but if you are unhappy with your artwork when you receive it, you have 30 days to let us know, and we will give you a full refund. Taking care of a refund is easy – just click on the refund link here. From there you will print a […]



Your Photos / Images

How will I know what size my canvas can be or if my image has high enough resolution?

We are happy to say that we can accept almost any normal image resolution to make a good print. We recommend 800 x 600 as a good place to start. On our order page, our system will present to you sizes for your image resolution. For a more concrete number – we generally need at […]



Can I do all the cropping and prep myself?

We prefer to do all the work for you. Our skilled graphic designers will be more than happy to produce the canvas you are looking for. You will receive your proof in an email and you can access the proof from the Order Status page of the My Account section of our website. When you […]



How long does it take for my order to actually ship?

We know that speed is very important – your artwork will normally ship within 3-4 business days after you approve your proof. Proofs are normally sent within 1-2 business days of your order.  As an industry first, you can track your order in the production process with our Canvas Tracker – you can see when […]



How can I track my package after it ships?

Very easily – when your order ships you will receive an email with a tracking link that you can click on to track your package. You can also find this tracking information in the My Account section of our website. Select the order and click on Order Status. As an industry first, you can track […]



Can I send canvas artwork as a gift?

Of course! Giving a custom canvas makes a great gift for a friend or a loved one. On the checkout page, you can checkmark the box if this order is for a gift. For gift orders we will include a classy note from you to the lucky giftee, and we will leave off the pricing information on […]



Are you able to ship to locations outside of the United States?

Yes, we can! At this time, we can only ship to the United States and Canada. For everyone else, we are working on it.



My friends love the print I ordered. Can I get a referral discount if my friends order also?

We think it’s great that you are sharing your artwork with friends. At this point, we do not have a referral system in place that would let you earn credit or a referral fee, but we are working on one.



Will CanvasHQ touch-up my image if it needs it?

Of course we will! As always, we want to make sure you are happy with your canvas artwork. For no charge we can fix red eye, get rid of blemishes, do a little color correction as well as other minor touch-ups. We will recommend touch-ups if we see that one is warranted, and you can […]



What resolution does my image need to be?

We are happy to say that we can accept almost any normal image resolution to make a good print. We recommend 800 x 600 as a good place to start. On our order page, our system will present to you sizes for your image resolution. For a more concrete number – we generally need at […]



What are my choices for image effects and what happens if I do not like the end result?

We offer a lot of image effects, and you can see examples of all of them by clicking here. We offer some really cool image effects that are all professional-photographer grade, and we encourage you to experiment with them by requesting a digital proof. If you are not happy with your proof, you can either […]



In what format does my electronic image need to be?

We take all of the popular image formats including BMP, GIF, JPEG, PNG, and TIF. If you have another format that you would like to use, you can email it to us, we can convert it to one of the above image types, and we will send it back to you so that you can […]



How does the orientation of my image (portrait vs. landscape) affect my choice of canvas sizes?

To make it easy, when you upload your image, we present you with the landscape sizes or portrait sizes based on the orientation of your image. However, you can select any size you would like your photo to be printed on. Keep in mind, though, that if your image is a portrait orientation, for example, […]



Ordering & Shipping

How do you package your canvas?

Once we make a high quality canvas print, of course, that’s not where the process ends. We protect your canvas in a plastic sleeve to prevent scratching during shipping.  We use a packaging technique and boxes that were specifically approved by FedEx – that means that 99.5% of our canvas prints make it to you […]



How do I apply a promotional code?

When you get to the billing details page during checkout click on the link at the bottom of the page to enter your code.



How do I place my order?

We take pride in making ordering your canvas as easy as possible. On the homepage click on the Start Your Canvas button. From there it will take you to the Upload Image screen, where you can upload from your computer or device, Facebook, Instagram, or Dropbox. We take all of the popular image formats including […]



How can I purchase a gift card?

It’s easy just go to our home page and scroll down to GIFT CERTIFICATES part of the page click on LEARN MORE. Choose any amount from $10.00 and up. Gift certificates are electronically delivered to you via email as a PDF. CanvasHQ gift certificates make excellent gifts, especially for that loved one that is notoriously […]



Would I be able to receive a discount for a large order or if the order is for a business?

Of course! We have worked with large companies and the government on larger artwork orders. CanvasHQ artwork is proudly on display around the country in offices, hotels, stores, and homes. Please contact one of our friendly customer support folks (877 226 4793) for a quote on a larger order. We also work with photographers who […]



Will sales tax be charged to my order?

Only if you live in the state of Arkansas. Because we are based in Arkansas we only collect sales tax for those orders that are shipped to an address inside of the state.



What is your return policy if I am not happy with my order?

We have a no worries 100% satisfaction guarantee. If you are not happy with your artwork, please let us know within 30 days of receiving your art. We will remake it or fully refund your money. If you are not 100% satisfied, please visit our returns page and contact one of our friendly customer service […]



What happens if my canvas artwork is damaged during shipping?

Unfortunately, shipping damage happens from time to time. No worries for you – we will make everything right when this happens – we insure every package that we ship. We will reproduce your artwork and reship it quickly at no additional cost to you. If your package arrives damaged, please keep your box and the […]



What are the payment methods that you offer?

It’s a common theme with CanvasHQ, we offer you a lot of choices. As expected, you can pay with any major credit card. We also accept PayPal. All of our payment methods are secure – no person will ever have access to these numbers. All of our payment methods are secure – no person will […]



What are the different shipping options, and how long does it normally take?

We offer three shipping options – FedEx ground, 2nd-day air, and overnight express. With ground shipping, your package will arrive anywhere in the continental US within 4 days of leaving our facility. The 2-day express shipping arrives anywhere in the US within 2 days, excluding Saturdays or Sundays. Overnight will, of course, arrive to you […]