FAQ’s

Of course! We want you to be 100% happy with your canvas artwork when you receive it, so we can send you a digital proof before our craftsmen get started producing your order. When you request a proof on the order page, our graphics professionals will take a look at your image, apply an image […]

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Of course! All of our artwork has a lifetime guarantee that it will not fade*, crack, or bubble – no worries :). *One thing, though – please don’t mount your art where it will be in direct sunlight. Even the world’s best ink will fade in direct sunlight, and, unfortunately, we cannot warranty that.

We offer five canvas finish options; matte, semi-gloss, glossy, iridescent, and vintage. Matte canvas offers an ultra low glare finish and is the best choice for high contrast images containing complex color combinations or very dark colors including black. Semi-gloss is our most popular finish; the canvas surface being reflective enough to simulate an oil […]

We sincerely want you to have your artwork exactly as you would like. So, we let you choose what you would like on the border (edge) of your gallery wrap artwork. The main choices are using an image wrap, mirror wrap, or selecting a solid color. You can see more info and pictures by clicking […]

The tradition of painting on canvas began back in the 15th century in what is present-day Italy. Oil painting, as you can imagine, is tedious work and labor intensive. Printing on canvas started in the later part of the 20th century. This process allows you to reproduce any image that you would like to use […]

Weptile We are happy to offer lot’s of choices! We have three different frame depths – .75″, 1.5″, and 2″. The .75″ frames are ideal for subtler or smaller art, and they can have a decorative frame added in the future. The 1.5″ frames are our standard size, while the 2″ frames are for large […]

Free touch ups included, image touch ups by our Photoshop experts are always free. Our inks won’t smudge, we use state-of-the-art printers to reproduce your photos on canvas. Quality control, we do multiple quality control checks for proper colors, we check the print quality, and we make sure that there aren’t any imperfections (small bumps) […]

We strive for 100% customer satisfaction, but if you are unhappy with your artwork when you receive it, you have 30 days to let us know, and we will give you a full refund. Taking care of a refund is easy – just click on the refund link here. From there you will print a […]

We know that speed is very important – your artwork will normally ship within 3-4 business days after you approve your proof. Proofs are normally sent within 1-2 business days of your order.  As an industry first, you can track your order in the production process with our Canvas Tracker – you can see when […]

Very easily – when your order ships you will receive an email with a tracking link that you can click on to track your package. You can also find this tracking information in the My Account section of our website. Select the order and click on Order Status. As an industry first, you can track […]

Of course! Giving a custom canvas makes a great gift for a friend or a loved one. On the checkout page, you can checkmark the box if this order is for a gift. For gift orders we will include a classy note from you to the lucky giftee, and we will leave off the pricing information on […]

At this time, we can only ship to the United States.

We think it’s great that you are sharing your artwork with friends. At this point, we do not have a referral system in place that would let you earn credit or a referral fee, but we are working on one.

Of course we will! As always, we want to make sure you are happy with your canvas artwork. For no charge we can fix red eye, get rid of blemishes, do a little color correction as well as other minor touch-ups. We will recommend touch-ups if we see that one is warranted, and you can […]

We are happy to say that we can accept almost any normal image resolution to make a good print. We recommend 800 x 600 as a good place to start. On our order page, our system will present to you sizes for your image resolution. For a more concrete number – we generally need at […]

We offer a lot of image effects, and you can see examples of all of them by clicking here. We offer some really cool image effects that are all professional-photographer grade, and we encourage you to experiment with them by requesting a digital proof. If you are not happy with your proof, you can either […]

We take all of the popular image formats including BMP, GIF, JPEG, PNG, and TIF. If you have another format that you would like to use, you can email it to us, we can convert it to one of the above image types, and we will send it back to you so that you can […]

To make it easy, when you upload your image, we present you with the landscape sizes or portrait sizes based on the orientation of your image. However, you can select any size you would like your photo to be printed on. Keep in mind, though, that if your image is a portrait orientation, for example, […]

Of course! We have worked with large companies and the government on larger artwork orders. CanvasHQ artwork is proudly on display around the country in offices, hotels, stores, and homes. Please contact one of our friendly customer support folks (877 226 4793) for a quote on a larger order. We also work with photographers who […]

Only if you live in the state of Arkansas. Because we are based in Arkansas we only collect sales tax for those orders that are shipped to an address inside of the state.

We have a no worries 100% satisfaction guarantee. If you are not happy with your artwork, please let us know within 30 days of receiving your art. We will remake it or fully refund your money. If you are not 100% satisfied, please visit our returns page and contact one of our friendly customer service […]

Unfortunately, shipping damage happens from time to time. No worries for you – we will make everything right when this happens – we insure every package that we ship. We will reproduce your artwork and reship it quickly at no additional cost to you. If your package arrives damaged, please keep your box and the […]

It’s a common theme with CanvasHQ, we offer you a lot of choices. As expected, you can pay with any major credit card. We also accept PayPal. All of our payment methods are secure – no person will ever have access to these numbers. All of our payment methods are secure – no person will […]

We offer three shipping options – FedEx ground, 2nd-day air, and overnight express. With ground shipping, your package will arrive anywhere in the continental US within 4 days of leaving our facility. The 2-day express shipping arrives anywhere in the US within 2 days, excluding Saturdays or Sundays. Overnight will, of course, arrive to you […]