Harold R.
Kids
Illinois City, IL
The illustrations you had of your canvas prints showed them mounted in a frame and hanging on a wall. You can imagine my surprise when I received your print rolled up in a tube. Not framed.. by framed I mean the 2×2″ pine substrate that the canvas is stapled to. So,,, what am I suppose to do with it now??? I know of no such frame making shop that mounts canvases.
Submitted July 10th, 2021
CanvasHQ note: We immediately reached out to Harold and clarified that he had ordered a ‘flat’ canvas, which means it ships rolled up in a tube. We offer flat canvases for our customers who want to frame or stretch their own prints. No worries, though, we were able to get the issue with Harold sorted out with a framed canvas on its way.